How to Use WhatsApp Business with a Landline (And Why You Should)
Whatsapp for Business
In today’s digital world, customers expect quick, easy communication with businesses — but many small business owners understandably don’t want to hand out their personal mobile numbers. Fortunately, WhatsApp Business offers a powerful solution: you can now set it up using your landline number.
In this article, we’ll cover why using WhatsApp Business is a smart move, how it works with your landline, and step-by-step instructions to get started.
Why Use WhatsApp Business?
Here are the key reasons small businesses are turning to WhatsApp Business — and why you might want to do the same.
1. Separate Business & Personal Life
Keep your personal WhatsApp account private and run all client communications through a separate business profile.
2. Professional Presence
WhatsApp Business lets you display:
- Your business name, logo, and About info
- Opening hours
- Your website, email, and physical address
- Product or service catalogue
3. Instant Replies & Auto Messages
Set up:
- Away messages when you’re closed
- Quick replies to common questions
- Greeting messages for first-time customers
4. Use Your Landline Number
No need for a second SIM or business mobile. Use your existing landline so customers can WhatsApp you without you giving up your mobile number.
5. Manageable via Desktop
Once set up, you can manage WhatsApp Business via web.whatsapp.com or the desktop app — no need to type on your phone all day.
How to Set Up WhatsApp Business with a Landline
Here’s how to get started in under 15 minutes:
Step 1: Download WhatsApp Business
Download the WhatsApp Business app from the App Store or Google Play.
Step 2: Choose “Use a Landline Number”
When prompted to enter your number, select “Use a different number” and enter your business landline number.
Step 3: Verify by Phone Call
Because you can’t receive texts on a landline, select the “Call me” option to receive a voice call with your 6-digit verification code. Enter the code into the app.
Tip: Make sure you’re near the landline to answer the verification call.
Step 4: Set Up Your Business Profile
Once verified, complete your profile with:
- Business name (must match your registered name)
- Logo/photo
- Business category
- About info
- Website/email/contact details
Step 5: Configure Business Tools
Set up your:
- Opening hours
- Away messages and Greeting messages
- Quick replies for FAQs
- Labels to organise chats (e.g. New Lead, Active Client)
Step 6: Start Chatting – on Desktop or Mobile
Link your account to WhatsApp Web or the desktop app for easy typing and quicker replies during work hours.
Final Thoughts
Using WhatsApp Business with your landline lets you look more professional, stay in control of your time, and create a better customer experience — all without needing another phone.
Whether you’re a sole trader, freelancer, or a growing business, this simple setup could become one of your most powerful (and free!) customer service tools.
Once you have setup your business Whatsapp account, definitely add a link to it on your websits (preferably in the menu area like we have). Get in touch with us today and we’ll help you get that sorted.
