Frequently Asked Questions

Website FAQs

 

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How long does it take to get my website up and running?

This depends on the size of the website and the functionality. However, for most websites, once we have booked you in, we will have the site ready in 5 working days for you to proof.

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Do you require a deposit?

Yes, in order to start work on your website, we require a deposit. On the upfront payment option this is 50% (the balance due on completion). On the cashflow friendly option this is usually £99.

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Will my website belong to me once it is created?

Yes, once your website is paid in full, it will belong to you.

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I need a website but don't know where to start. Can you help?
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What features should my business website include?

Your website should include essential features such as a homepage, product or services pages, about us section, contact information, and clear calls to action, such as a newsletter signup or a button to make a purchase.

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I don't have a logo. Is this included in my website design quote?

No, logo design is not included in your website quote. We do however work with some affordably priced designers and can point you in the right direction.

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Do you create the content for my website?

As a rule, we require clients to supply their own content. However, if you need help with this, we can assist for a small extra fee.

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Do you only create WordPress websites?

Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.

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Will I be able to update the site myself when it’s finished?

Yes! We love it when our clients take control of their website and learn to manage it on their own. Since we use WordPress and the Divi theme, there is a plethora of help tutorials and videos for these online. But we do also provide live 1 on 1 training via Zoom. We record the Zoom session and send it to you so you can refer back to it should you need to.

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Do you host my website?

Yes we do. We provide everything required for your hosting including SSL, as well as doing regular security maintenance on it to avoid attacks and other nasty things that hackers try to do to it. Your website is in safe hands with us.

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What are some common mistakes to avoid when building a website for my business?

Common mistakes to avoid include not having a clear value proposition, neglecting mobile optimization, having a cluttered design, slow loading times, poor user experience, and not having clear calls to action.

SEO FAQs

 

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What is SEO?

SEO (Search Engine Optimisation) is the additional work that is done on a website to ensure that prospective customers can find your business online using keyword searches that are related to it.

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Does My Business need SEO?

If you want to get new business from your website then yes, you should be investing in SEO. When you run PPC (pay per click) ads you are charged for every click. With SEO your website will rank organically and the click to it is free. See the image below:

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How Long Does It Take To See Results?

SEO is a long-term strategy, and it can take several months to start seeing significant results.

The timeline can vary depending on factors such as your website's current SEO state, your industry, your competition, and the keywords you're targeting.

Usually it takes somewhere between four to twelve months but this is very much based on:
the level of resources you allocate to your strategy, the level of competition, and what others who compete for the same queries are doing.

It might only take a few months to locally rank a website that's been running for a couple of years or for a local term (e.g., plumber in [location]). On the other hand it could take years to nationally rank a new website for, let's say, the term "laptops."

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Can I do SEO myself, or do I need to hire an SEO agency?

While it's possible to do some basic SEO yourself, it can be time-consuming and challenging to stay up-to-date with the latest best practices and algorithms.

Hiring an experienced SEO agency like us can save you time and help you achieve better results in the long run. However, it's important to weigh the cost of hiring an agency against the potential benefits and decide what's best for your business. At the end of the day it's all about ROI.

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What services are included in SEO?
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How do I measure the success of my SEO efforts?

The success of your SEO efforts can be measured using a variety of metrics, including website traffic, keyword rankings, backlinks, and conversions. It's important to set clear goals and track your progress over time to ensure that your SEO efforts are having a positive impact on your business and that you are getting a good ROI (return on investment)

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Once you have ranked my business on the first page of Google, can I stop doing SEO?

SEO isn’t a 'set-and-forget' aspect of your business marketing. It is a continuous process that you must maintain to keep maximising ROI and revenue.

As such, it’s generally not advised to take your foot off the pedal as soon as you reach the first page of Google. Like a car, if you do take your foot of the pedal, the car wont stop immediately, but it will in time grind to a halt.

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What Are Google's Most Important Ranking Factors?
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Does Social Media Help To Increase My Website's Rank?

No it does not.

There's a common misconception that posting on social media helps increase your website's rank on search engines, but it does not directly contribute to SEO ranking.

What it does do is increase your brand awareness on social channels. Additionally, when people share your content on social media, it generates social signals that indicate your posts are useful to your target market.

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What Is The Difference Between On-Page SEO and Technical SEO?

While often used interchangeably, on-page SEO and technical SEO are not the same.

We can see the table below to compare these two different areas:

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What Is Backlink building?

Backlink building is the process of getting other websites to link to yours.

As backlinks are one of Google's top 3 ranking factors, these are an important part of any SEO campaign.

Effectively, these links act as a vote of trust from one website to another.

Let's put it this way to try and make it simpler to understand:

If five people who don't know each other all recommended a particular restaurant as the best in your city, you would in all likelihood trust that you'd be able to get a good meal there. After all, multiple, unrelated individuals have all vouched for it.

In the same way, when multiple high authority websites have links back to your website, Google sees this as a vote of trust and rewards you with increased rankings.

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We have created this website for Kate, a local Licensed Therapist who is a registered member of the British Association of Counselling and Psychotherapy. She offers ethical counselling in a setting which is non-judgemental and respectful. Please check out her site for all the services she offers https://windrivercounselling.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #counsellinghelps #counsellingsupport #counsellingstudent

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𝐆𝐨𝐨𝐠𝐥𝐞 𝐫𝐞𝐯𝐢𝐞𝐰𝐬 𝐚𝐫𝐞 𝐛𝐞𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐫𝐚𝐧𝐤𝐢𝐧𝐠 𝐟𝐚𝐜𝐭𝐨𝐫 𝐢𝐧 𝐡𝐞𝐥𝐩𝐢𝐧𝐠 𝐭𝐨 𝐠𝐞𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐧𝐭𝐨 𝐚 𝐭𝐨𝐩 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐨𝐧 𝐆𝐨𝐨𝐠𝐥𝐞 𝐌𝐚𝐩𝐬. Here are 5 tried and tested strategies to use to help you get them and make the most of them: https://canterburywebsitedesign.co.uk/how-to-get-google-reviews/ . #googlereviews #localSEO #localseoservices #howtogetgooglereviews #howtogetgooglereviewsformybusiness

If you are interested in promoting the social and emotional well-being of children and young people please check out the website we created for the charity Sebda. They are working to build capacity in mainstream schools to support children with social, emotional and mental health difficulties https://sebda.org/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #sen #sebda

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🚀 New Case Study Alert: Taking Hardys Market Online! 🌐 We're thrilled to share our latest e-commerce project: Hardys Market, a beloved Eastern European grocery store in Kent! 🎉 They approached us to create an e-commerce website that caters to customers across the UK, making their unique products accessible to everyone. So we created a multilingual e-commerce website for them. Check out the case study on the project here:

Multilingual E-Commerce Website
. #Ecommerce #WebDesign #multilingualwebsite #CanterburyWebDesign #SEO #ResponsiveDesign #DigitalTransformation #WordPress #ukbusinesses #woocommerce #easterneuropeanfood #groceriesonlineshop

Looking for something different for your wedding or event? Check out this website we did for Sonny Hillier who have many years experience of providing horse drawn carriages for weddings, funerals and special events, and takes great care to ensure that every turnout is of the highest possible quality https://sonnyhillier.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #weddings #funerals

Google reviews have the power to make or break a business' reputation online - here are some tips on how to make the most of them:

The Importance of Google Reviews
. #reviews #localseo #localseoservices #google #googlereviews #smallbusiness

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🍾It's Global Champagne Day today! So why not celebrate with a glass or two at Café des Amis, accompanied by their finest Mexican cuisine 🥂 Check out the website we created for them https://cafedez.com/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #visitcanterbury #champagne #globalchampagneday

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Check out this website that we designed for Dice and Destiny, your friendly local game store with experts on staff and a welcoming community. Take a look at what they have in their online shop https://www.diceanddestiny.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #visitcanterbury #gaming #pokemon

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Tired of getting a load of spam from your website forms? We include the paid plugin Cleantalk Anti Spam in all of our bundled hosting packages. Here's how it works:

CleanTalk Anti-Spam
. #webhosting #webhostingcompany #AntiSpam #managedhosting #managedhostingservices

If you are looking for super tasty, 100% organic vegan food check out the website we created for The Wallflower Café! They have a café in Herne Bay and also provide outside vegan catering throughout Kent for your events https://vegan-cafe.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #veganfood #vegansoulfood

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🚀 New Website, New Look! 🚀 We recently gave Peugeot Motorcycles UK a major website upgrade! From sleek design to seamless geolocation for stockists, their site is now faster, mobile-friendly, and easier to manage. Check out how we transformed their digital presence in our latest case study here: https://canterburywebsitedesign.co.uk/case-study-website.../ . #WebsiteUpgrade #WebDesign #PeugeotMotorcycles #CanterburyWebDesign #SEO #ResponsiveDesign #DigitalTransformation #WordPress #ukbusinesses

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Did you know that today is National Fitness Day! If you are feeling in need of a workout check out the website we created for Rept Fitness, for Reece who has been a personal trainer for over 7 years. Take a look at what he has to offer https://www.reptfitness.com/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness @reece.at.rept.fitness

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Looking for beautiful, discounted designer wedding dresses? We created this website for Brides by Zoë, for award winning Zoë who has selected some of the finest bridal gowns designers have to offer. Take a look at what she has to offer https://bridesbyzoe.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #visitcanterbury #weddinggowns #weddings

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Looking for a great local restaurant serving delicious Mediterranean cuisine? We created this website for Cafe du Soleil, who are based right in the centre of Canterbury in an 18th century mill on the River Stour. Take a look at their menu https://cafedusoleil.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #visitcanterbury

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'Buy cheap, buy twice' is never as pertinent when it comes to your business website, hosting & email. A single point of contact and prompt, local UK based support are critical. This article delives into what you need to know before switching your Wordpress website hosting and other services, to Forsquare:

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Need more sales leads from your website? E-E-A-T-ing well is critical - see what we did there 😉 So have a look at some easy tips on how to improve this for your website to improve your online lead generation:

E-E-A-T
. #seo #digitalmarketing #websitedesign #smallbusiness #smm

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Does posting on Facebook actually work for small businesses? The answer is no....and yes....it depends on your industry. We dig a bit deeper in this article:

Dear Faceless Marketing Spammer Let's get one thing straight: pissing us off by bombarding our inboxes with your cookie-cutter marketing emails is not a strategy that will ever generate business for you from us. We receive hundreds of similar emails each week, each making the same promises as you. And then, as if by some miracle of irony, you follow up on your initial spammy send, expressing your surprise that you haven't heard back from us! Perhaps you imagine that your email got lost in transit, or maybe you think we accidentally overlooked it in our sheer excitement to collaborate with you? Let us assure you, our silence is not an oversight. Your follow-ups are like the encore performance of a terrible play—unwanted! The pièce de résistance, however, is when you cunningly use our own website's forms to try and sell us your services. The audacity is almost impressive. Our contact forms are intended for potential clients, not for you to peddle your unwanted wares! We have a few suggestions on what you should do with your marketing emails: Reflect: Take a moment to reflect on your strategy. Maybe there's a reason your emails are going unanswered? 😉 Redirect: Consider directing your efforts towards customers who actually express interest in your services. Radical, we know. Rest: Seriously. You're wasting your time, as well as harming the planet with the electricity and server resources that are used to send and deliver your unwanted emails. So give it a rest. In conclusion, dear marketing spammer, your persistence in filling our inboxes with unsolicited nonsense is not winning you any business. So please take your marketing emails and go away! Yours in eternal exasperation, All Frustrated Business Owners

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Are a lot of your target audience not native English speakers? Did you know you can inexpensively add a multi-ligual ability to your website allowing your customers to translate it to over 100 languages? Here's how:

Should I Add a Translation Option to My Website?
. . #webdesigner #webdesign #website #webdeveloper #webdevelopment #websitedesign #design #graphicdesign #ui #html #uidesign #ux #css #web #uxdesign #digitalmarketing #wordpress #translation #translator #n #english #translationservices #language #translate #languages #translators

Wondering why your business isn't coming up all over the county on the Google Map pack? This article explains why and what you should do instead: https://canterburywebsitedesign.co.uk/geolocation-and-your-google-business-profile-rankings/

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Happy Pride!! 🏳️‍🌈 This Pride Month, we celebrate the LGBTQ+ community and their vibrant contributions to our world. We're proud to support our LGBTQ+ clients and stand for equality and inclusion. Here's to love, acceptance, and individuality! #PrideMonth #LGBTQ+

Wanting to try and increase the conversion rate from your Ecommerce store? GPay and Apple Pay Are Essential for Your Online Business. Here's why:

Why GPay and Apple Pay Are Essential for Your Online Business
. . #ecommerce #marketing #business #ecommercebusiness #entrepreneur #onlineshopping #website #seo #webdesign #b #onlinebusiness #applepay #smallbusiness #webdevelopment #shopping #onlinestore #onlineshop #ecommercewebsite #wordpress #WooCommerce

Is your website not ranking the way it should be? Toxi, spammy backlinks could be the reason. In this article we delve into what they and what you need to do to get ready of them: https://canterburywebsitedesign.co.uk/the-importance-of-removing-spammy-backlinks-from-your-website/

We were privileged to be approached recently to build the new Peugeot Motocycles website. If you're in the market for a new scooter or motorbike, definitely check out the new site here: https://peugeot-motocycles.co.uk/ . . #webdesigner #smallbiz #webdesigncompany #webdesign #webdesignagency #webdesigner #webdevelopment #webdesigning #webdesigners #wordpresswednesday #wordpress #peugeot #peugeotmotocycles #peugeotscooters #tr #scooter #cc #rkiye #peugeotdjango #peugeotsport #peugeotuk #scooters #motorcycle

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Abbott Contractors, a Multi-Trades Service Provider who operate across Kent & London recently contracted us to build their new website. Check it out here: https://www.abbottcontractors.co.uk/ . . #webdesigner #smallbiz #webdesigncompany #webdesign #webdesignagency #webdesigner #webdevelopment #webdesigning #webdesigners #wordpresswednesday #wordpress #builders #construction #building #builder #realestate #interiordesign #design #renovation #home #contractors #contractor

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Another website upgrade we undertook recently was for @kentcommercialkitchens They are one of the top commercial kitchen design and build companies in Kent. Have a look at their new website which includes their vast portfolio of work - you'll definitely recognise a few places!: https://kentcommercialkitchens.co.uk/ . . #webdesigner #smallbiz #webdesigncompany #webdesign #webdesignagency #webdesigner #webdevelopment #webdesigning #webdesigners #wordpresswednesday #wordpress #commercialkitchens #commercialkitchenequipment #restaurantsupply #restaurantequipment #kitchenequipment #commercialkitchen

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We've been working with Discount Tyres South East Ltd to give their website a major upgrade! The new site is designed to be User-friendly, Informative & Mobile Friendly. Head over to the new website now and see for yourself and then get in touch with if you need anything tyre related: https://welovetyres.co.uk/ . . #webdesigner #smallbiz #webdesigncompany #webdesign #webdesignagency #webdesigner #webdevelopment #webdesigning #webdesigners #wordpresswednesday #wordpress #tyres #wheels #cars #tires #rims #x #car #tyre

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Do you create a lot of videos for your business or as a hobby? Videos that people want to watch obviously 😉 You could be making money from them! Have a look at this article which tells you exactly what you need to do to get started:

Keeping the Google playing fields clean and fair is an important part of our SEO strategy for our clients. That's why we check and report those who are not playing fair by keyword stuffing:

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We're serious about your business success. Are you? One thing that sets us apart is the seriousness with which we plan your very unique & specific SEO strategy and proposal. Read more here: https://canterburywebsitedesign.co.uk/were-serious-about-your-success-are-you/

Get your free SEO audit today. Have a look at why its so important here: https://canterburywebsitedesign.co.uk/unlocking-success-the-power-of-a-comprehensive-seo-audit/

What some of our happy customers have to say about us on Google