Frequently Asked Questions
Website FAQs
How long does it take to get my website up and running?
This depends on the size of the website and the functionality. However, for most websites, once we have booked you in, we will have the site ready in 5 working days for you to proof.
Do you require a deposit?
Yes, in order to start work on your website, we require a deposit. On the upfront payment option this is 50% (the balance due on completion). On the cashflow friendly option this is usually £99.
Will my website belong to me once it is created?
Yes, once your website is paid in full, it will belong to you.
I need a website but don't know where to start. Can you help?
What features should my business website include?
Your website should include essential features such as a homepage, product or services pages, about us section, contact information, and clear calls to action, such as a newsletter signup or a button to make a purchase.
I don't have a logo. Is this included in my website design quote?
No, logo design is not included in your website quote. We do however work with some affordably priced designers and can point you in the right direction.
Do you create the content for my website?
As a rule, we require clients to supply their own content. However, if you need help with this, we can assist for a small extra fee.
Do you only create WordPress websites?
Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.
Will I be able to update the site myself when it’s finished?
Yes! We love it when our clients take control of their website and learn to manage it on their own. Since we use WordPress and the Divi theme, there is a plethora of help tutorials and videos for these online. But we do also provide live 1 on 1 training via Zoom. We record the Zoom session and send it to you so you can refer back to it should you need to.
Do you host my website?
Yes we do. We provide everything required for your hosting including SSL, as well as doing regular security maintenance on it to avoid attacks and other nasty things that hackers try to do to it. Your website is in safe hands with us.
What are some common mistakes to avoid when building a website for my business?
Common mistakes to avoid include not having a clear value proposition, neglecting mobile optimization, having a cluttered design, slow loading times, poor user experience, and not having clear calls to action.
SEO FAQs
What is SEO?
SEO (Search Engine Optimisation) is the additional work that is done on a website to ensure that prospective customers can find your business online using keyword searches that are related to it.
Does My Business need SEO?
If you want to get new business from your website then yes, you should be investing in SEO. When you run PPC (pay per click) ads you are charged for every click. With SEO your website will rank organically and the click to it is free. See the image below:
How Long Does It Take To See Results?
SEO is a long-term strategy, and it can take several months to start seeing significant results.
The timeline can vary depending on factors such as your website's current SEO state, your industry, your competition, and the keywords you're targeting.
Usually it takes somewhere between four to twelve months but this is very much based on:
the level of resources you allocate to your strategy, the level of competition, and what others who compete for the same queries are doing.
It might only take a few months to locally rank a website that's been running for a couple of years or for a local term (e.g., plumber in [location]). On the other hand it could take years to nationally rank a new website for, let's say, the term "laptops."
Can I do SEO myself, or do I need to hire an SEO agency?
While it's possible to do some basic SEO yourself, it can be time-consuming and challenging to stay up-to-date with the latest best practices and algorithms.
Hiring an experienced SEO agency like us can save you time and help you achieve better results in the long run. However, it's important to weigh the cost of hiring an agency against the potential benefits and decide what's best for your business. At the end of the day it's all about ROI.
What services are included in SEO?
How do I measure the success of my SEO efforts?
The success of your SEO efforts can be measured using a variety of metrics, including website traffic, keyword rankings, backlinks, and conversions. It's important to set clear goals and track your progress over time to ensure that your SEO efforts are having a positive impact on your business and that you are getting a good ROI (return on investment)
Once you have ranked my business on the first page of Google, can I stop doing SEO?
SEO isn’t a 'set-and-forget' aspect of your business marketing. It is a continuous process that you must maintain to keep maximising ROI and revenue.
As such, it’s generally not advised to take your foot off the pedal as soon as you reach the first page of Google. Like a car, if you do take your foot of the pedal, the car wont stop immediately, but it will in time grind to a halt.
What Are Google's Most Important Ranking Factors?
Does Social Media Help To Increase My Website's Rank?
No it does not.
There's a common misconception that posting on social media helps increase your website's rank on search engines, but it does not directly contribute to SEO ranking.
What it does do is increase your brand awareness on social channels. Additionally, when people share your content on social media, it generates social signals that indicate your posts are useful to your target market.
What Is The Difference Between On-Page SEO and Technical SEO?
While often used interchangeably, on-page SEO and technical SEO are not the same.
We can see the table below to compare these two different areas:
What Is Backlink building?
Backlink building is the process of getting other websites to link to yours.
As backlinks are one of Google's top 3 ranking factors, these are an important part of any SEO campaign.
Effectively, these links act as a vote of trust from one website to another.
Let's put it this way to try and make it simpler to understand:
If five people who don't know each other all recommended a particular restaurant as the best in your city, you would in all likelihood trust that you'd be able to get a good meal there. After all, multiple, unrelated individuals have all vouched for it.
In the same way, when multiple high authority websites have links back to your website, Google sees this as a vote of trust and rewards you with increased rankings.
What some of our happy customers have to say about us on Google
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Still using your landline like it’s 2005? Switch things up with WhatsApp Business — yes, even on your landline! 📞 We’ve put together a quick guide covering: ✔️ The benefits ✔️ How to set it up (in minutes) ✔️ Why it’s perfect for small businesses Have a look at our post here:https://canterburywebsitedesign.co.uk/whatsapp-business-with-a-landline/ . . #whatsappforbusiness #websitedesign
⚡ Tip 5 of 5: Response Time Matters! Speed wins in the digital world! ⏰ Master your customer engagement: 🎯 Quick Response Strategy: ✅ Set up auto-responses ✅ Monitor all platforms daily ✅ Reply within 24 hours ✅ Save template responses ✅ Track customer queries 💡 Pro Tip: Use your response rate as a competitive advantage - 80% of customers choose businesses that respond quickly! #CustomerService #BusinessSuccess #DigitalEngagement #CanterburyBusiness #CustomerExperience
💫 Tip 4 of 5: Be Ready for Action - Turn Clicks into Conversions Make every website visit count! 🎯 Transform browsers into buyers: 🚀 Conversion Checklist: ✅ Clear, compelling CTAs ✅ Mobile-optimised pages ✅ Fast loading speeds ✅ Easy contact forms ✅ Visible phone numbers 💡 Pro Tip: Place your primary CTA "above the fold" - visible without scrolling! #WebsiteOptimisation #Conversions #DigitalMarketing #CanterburyBusiness #BusinessGrowth
🔗 Tip 3 of 5: Boost Your Google Business Profile with Social Links Make your GBP work harder for you! 📱 Maximise your online visibility: 🎯 Action Steps: ✅ Add ALL social media links ✅ Keep profiles consistently updated ✅ Cross-promote content ✅ Maintain brand consistency ✅ Regular social posts = fresh GBP content 💡 Pro Tip: Use your Google Business Profile posts to highlight your latest social media content and drive cross-platform engagement! #GoogleBusiness #SocialMedia #LocalSEO #CanterburyBusiness #DigitalMarketing
📸 Tip 2 of 5: Tell Your Story With Photos and Videos Make your business come alive online! 🎥 Visual content is king - here's how to rule: 📱 Must-Do's: ✅ Share high-quality project photos ✅ Create behind-the-scenes content ✅ Post before & after transformations ✅ Add short, engaging video clips ✅ Include team spotlights 💡 Pro Tip: Use natural lighting and keep videos under 60 seconds for maximum impact! #VisualMarketing #BusinessGrowth #ContentCreation #CanterburyBusiness
5 Tips to Improve Your Online Presence: 🎯 Tip 1 of 5: Update Your Business Details Is your online presence working as hard as you do? 🤔 Your business details are like your digital handshake - make it count! Quick Checklist: ✅ Verify all contact information ✅ Update business hours ✅ Check address accuracy ✅ Confirm email contacts ✅ Update service descriptions 💡 Pro Tip: Set a quarterly reminder to review and refresh all your online listings. #BusinessTips #OnlinePresence #DigitalMarketing #SmallBusiness
🎨 Transforming businesses with stunning WordPress websites! Our Divi-powered designs don't just look beautiful - they convert visitors into customers. ✨ Key features we deliver: • Mobile-optimised designs • Speed-optimised pages • User-friendly interfaces • Built-in SEO optimisation Ready to elevate your online presence? Let's have a chat! 💬 #CanterburyBusiness #WebDesign #WordPress #KentBusiness
We're closed now until 5 January - Merry Christmas!!
Your website represents your business 24/7/365. As such, its critical that it operates seamlessly and that you have complete peace of mind about it. And that's what you get with our website hosting bundles. Packed with value and everything you need so that your website is the one thing in your business that you don;t have to worry about.Its in safe hands with us. FInd out more here:
If you are looking for locally baked fresh bread, rolls, confectionary and occasion cakes check out this website we created for Belles Bakery. They opened the doors to their bakery in August 2018 and have been baking fresh goods onsite every day since! www.bellesbakery.co.uk #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #supportlocalbusinesses
We have created this website for Aurora Therapy, a local centre that offers therapy for individuals, couples and families. They are committed to supporting your emotional wellbeing and development in a safe and nurturing setting. Please check out their site for all the services they offer https://auroratherapycentre.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #supportlocalbusinesses
🎄With the festive session nearly upon us check out this website we created for Little Piggies Catering. They provide quality menus with professional staffing and service tailored for you, whatever the venue and offer buffet, sit down or a mobile catering service https://www.littlepiggiescatering.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #supportlocalbusinesses
We have created this website for Kate, a local Licensed Therapist who is a registered member of the British Association of Counselling and Psychotherapy. She offers ethical counselling in a setting which is non-judgemental and respectful. Please check out her site for all the services she offers https://windrivercounselling.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #counsellinghelps #counsellingsupport #counsellingstudent
𝐆𝐨𝐨𝐠𝐥𝐞 𝐫𝐞𝐯𝐢𝐞𝐰𝐬 𝐚𝐫𝐞 𝐛𝐞𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐫𝐚𝐧𝐤𝐢𝐧𝐠 𝐟𝐚𝐜𝐭𝐨𝐫 𝐢𝐧 𝐡𝐞𝐥𝐩𝐢𝐧𝐠 𝐭𝐨 𝐠𝐞𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐧𝐭𝐨 𝐚 𝐭𝐨𝐩 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐨𝐧 𝐆𝐨𝐨𝐠𝐥𝐞 𝐌𝐚𝐩𝐬. Here are 5 tried and tested strategies to use to help you get them and make the most of them: https://canterburywebsitedesign.co.uk/how-to-get-google-reviews/ . #googlereviews #localSEO #localseoservices #howtogetgooglereviews #howtogetgooglereviewsformybusiness
If you are interested in promoting the social and emotional well-being of children and young people please check out the website we created for the charity Sebda. They are working to build capacity in mainstream schools to support children with social, emotional and mental health difficulties https://sebda.org/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #sen #sebda
🚀 New Case Study Alert: Taking Hardys Market Online! 🌐 We're thrilled to share our latest e-commerce project: Hardys Market, a beloved Eastern European grocery store in Kent! 🎉 They approached us to create an e-commerce website that caters to customers across the UK, making their unique products accessible to everyone. So we created a multilingual e-commerce website for them. Check out the case study on the project here:
. #Ecommerce #WebDesign #multilingualwebsite #CanterburyWebDesign #SEO #ResponsiveDesign #DigitalTransformation #WordPress #ukbusinesses #woocommerce #easterneuropeanfood #groceriesonlineshopLooking for something different for your wedding or event? Check out this website we did for Sonny Hillier who have many years experience of providing horse drawn carriages for weddings, funerals and special events, and takes great care to ensure that every turnout is of the highest possible quality https://sonnyhillier.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #weddings #funerals
Google reviews have the power to make or break a business' reputation online - here are some tips on how to make the most of them:
. #reviews #localseo #localseoservices #google #googlereviews #smallbusiness🍾It's Global Champagne Day today! So why not celebrate with a glass or two at Café des Amis, accompanied by their finest Mexican cuisine 🥂 Check out the website we created for them https://cafedez.com/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #visitcanterbury #champagne #globalchampagneday
Check out this website that we designed for Dice and Destiny, your friendly local game store with experts on staff and a welcoming community. Take a look at what they have in their online shop https://www.diceanddestiny.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #visitcanterbury #gaming #pokemon
Beware of Facebook Ad scams. What to look out for and what to do:
. #ScamAlert #scammer #facebookads #smallbusinessTired of getting a load of spam from your website forms? We include the paid plugin Cleantalk Anti Spam in all of our bundled hosting packages. Here's how it works:
. #webhosting #webhostingcompany #AntiSpam #managedhosting #managedhostingservicesIf you are looking for super tasty, 100% organic vegan food check out the website we created for The Wallflower Café! They have a café in Herne Bay and also provide outside vegan catering throughout Kent for your events https://vegan-cafe.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #veganfood #vegansoulfood
🚀 New Website, New Look! 🚀 We recently gave Peugeot Motorcycles UK a major website upgrade! From sleek design to seamless geolocation for stockists, their site is now faster, mobile-friendly, and easier to manage. Check out how we transformed their digital presence in our latest case study here: https://canterburywebsitedesign.co.uk/case-study-website.../ . #WebsiteUpgrade #WebDesign #PeugeotMotorcycles #CanterburyWebDesign #SEO #ResponsiveDesign #DigitalTransformation #WordPress #ukbusinesses
Did you know that today is National Fitness Day! If you are feeling in need of a workout check out the website we created for Rept Fitness, for Reece who has been a personal trainer for over 7 years. Take a look at what he has to offer https://www.reptfitness.com/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness @reece.at.rept.fitness
Looking for beautiful, discounted designer wedding dresses? We created this website for Brides by Zoë, for award winning Zoë who has selected some of the finest bridal gowns designers have to offer. Take a look at what she has to offer https://bridesbyzoe.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #visitcanterbury #weddinggowns #weddings
Looking for a great local restaurant serving delicious Mediterranean cuisine? We created this website for Cafe du Soleil, who are based right in the centre of Canterbury in an 18th century mill on the River Stour. Take a look at their menu https://cafedusoleil.co.uk/ #seo #digitalmarketing #marketing #socialmedia #webdesign #business #onlinemarketing #contentmarketing #website #marketingdigital #searchengineoptimization #google #webdevelopment #digitalmarketingagency #marketingstrategy #instagram #advertising #entrepreneur #marketingtips #design #wordpress #digital #graphicdesign #websitedesign #smallbusiness #visitcanterbury
'Buy cheap, buy twice' is never as pertinent when it comes to your business website, hosting & email. A single point of contact and prompt, local UK based support are critical. This article delives into what you need to know before switching your Wordpress website hosting and other services, to Forsquare:
Need more sales leads from your website? E-E-A-T-ing well is critical - see what we did there 😉 So have a look at some easy tips on how to improve this for your website to improve your online lead generation:
. #seo #digitalmarketing #websitedesign #smallbusiness #smmDoes posting on Facebook actually work for small businesses? The answer is no....and yes....it depends on your industry. We dig a bit deeper in this article: